Privacy policy for Australians at Crownslots

Australia has high expectations when it comes to data protection, and Crownslots rises to the challenge by being transparent about what it collects, why it collects it, and how it keeps your profile secure. This privacy policy distils all the essential details: the personal information you provide during registration, the payment data you submit inside the cashier, the gaming behaviour we record to improve the experience, and the security safeguards that align with Curacao eGaming and similar frameworks. We also explain your rights under local and international regimes, and show how to exercise them with minimal friction.

What data we collect

We gather only what is necessary to deliver an accountable gaming service. Basic identity details such as your full name, birthday, address, email and phone number are collected during registration so we can verify your eligibility and communicate updates. For payments, we store the type of method, last four digits of cards, crypto wallet addresses and transaction timestamps; sensitive fields like full card numbers are never stored. Your gameplay history, session duration, bonuses activated, and chat transcripts are recorded to monitor fairness and personalise content. Supporting documents—passport, driver licence, utility bill—are encrypted and stored using strict access controls.

Why we process your information

The data we process serves several purposes: to validate identity, prevent fraud, deliver tailored promotions, manage your account, and comply with anti-money laundering laws. For instance, identifying your Aussie postcode helps us show relevant promotion banners, while the same information helps meet regulatory obligations in the event of a suspicious deposit. Transaction data ensures payouts clear smoothly, and gameplay metrics power responsible-gaming nudges. All processing is governed by lawful bases like legitimate interest and contractual necessity, ensuring we do not retain information longer than required.

Sharing with selected partners

We share certain data with external partners to deliver the casino experience. Payment processors see only what is needed to handle money flow; game providers receive gameplay outcomes but not personal identifiers; fraud partners use anonymised patterns to flag irregularities. All partners comply with ISO/IEC 27001 or equivalent standards and are contractually forbidden from using your data for unrelated marketing. You can get a list of our current partners through the privacy request portal if you want to see who has access to each category of information.

Your rights and how to use them

As an Australian player, you can request access to your data, ask for inaccuracies to be corrected, and demand erasure when regulations allow it. Send a request via [email protected] or through the support form; include your player ID and the nature of your request. We respond within 30 days, or we notify you if we need an extension. You can also withdraw consent for marketing messages and opt out of tracking cookies through the consent manager at the bottom of every page.

Security measures and accountability

Security is layered: servers sit in tiered data centres with encrypted backups, staff access follows the least-privilege principle, and three-factor authentication guards admin consoles. We conduct quarterly third-party audits and publish summaries in the “Security Reports” section, so you know exactly what checks occurred. If a breach were ever to happen, we would notify affected users immediately and provide clear instructions on protective steps, following best practices and statutory obligations.

Cookies and analytics

We use cookies to keep you logged in, remember language preferences, collect analytics (e.g., page views, event timings) and serve marketing content responsibly. Essential cookies are active by default, while optional marketing cookies can be toggled from the consent panel. Analytics data is aggregated and anonymised, so the reports never identify individuals. If you block cookies entirely, some features will remain accessible, but you might need to log in more often or manually reselect your preferred settings.

Contacting our privacy team

If you have questions about this policy or the handling of your data, reach out to the privacy team via email or the contact form. Our team responds in English and can arrange calls if you prefer to discuss details with a dedicated specialist. We also welcome feedback on how to make the policy clearer or easier to use.

Conclusion

Crownslots remains committed to protecting your personal data while delivering a seamless Australian gaming experience. You always have control over how your information is used, and our team is ready to address any concern promptly.